![]() ![]() If that account (or card) is closed then the stimulus will go back to the IRS and they will mail you a check. The IRS will use the same banking information for the 2nd stimulus that they used for the first one. TurboTax has NO control over your stimulus check, nor can TT track it or tell you when you will receive it. Unfortunately, TPG does not have any visibility into this information, therefore our agents cannot answer any questions regarding these payments. For your protection any account that was established at TPG to facilitate processing of your tax refund was closed when you received your original tax refund, and that account no longer exists. The IRS may indicate funds were deposited to an account ending in the last four digits of your Social Security number. If the IRS indicates funds were sent to TPG those funds will be rejected back to the IRS. The eligibility amount and status of your stimulus payment can be found at IRS.gov/coronavirus. TPG will not play a role in facilitating these payments. The IRS has announced that the second roun d Economic Impact Payments(EIP) are being delivered directly to qualified taxpayers, and the IRS has indicated payments will NOT be delivered to Refund Transfer banks including Santa Barbara TPG. The IRS will not start processing returns until 1/27 at the earliest so you have time to wait and see. The IRS will stop mailing payments on 1/15 so if you do not get a check in the mail by 1/27 you can get the money on the 2020 return you will file. Putting in a change of address with the IRS before filing your return will be a waste of time since it will not be processed fast enough but you can put in a forwarding address with the post office if allowed. They will be rejected and the IRS will issue a check mailed to the address they currently have on file. If you used the refund processing service to pay the TT fees from the federal refund and the balance put on the TT card then the processing bank will NOT be accepting those deposits. If you did not use the refund processing service and instead entered the debit card direct deposit info directly into the FILE tab then the following doesn't apply to you. ![]() Go to this IRS website to check the status of your payment - Īre you sure it went to the card ? If you used the refund processing service it will not go to the card since the processing bank will not accept money to a closed account. Go to this IRS website for stimulus information. If the account is closed the IRS will send the payment by mail or on a debit card. The direct deposit information cannot be changed. The stimulus payment will go to the account you entered for direct deposit on the 2019 tax return. See your Cardholder Agreement for more information. A lost/stolen card replacement fee applies. We will cancel your current card, transfer the remaining balance to a new card, and then mail it out to the address on file. ![]() If you lose your card or believe it to be stolen, log in to report it lost/stolen. No one on this forum or from TurboTax will have any information concerning your Turbo Visa Debit Card or the debit card account. My name is Alfonso and my stimulus check got deposited to my TurboTax card but I forgot my login stuff and I also lost my card I don’t know what to do can I cancel it? And would they send it to me or what do I have to do I don’t have a direct number to call you guys and it goes to an automated system which doesn’t let me do much because I don’t know anything about my card please help thanks
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